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About refund policy

Guidance of Hair Gain Refund Policy

【1. About refund policy】

For the customers who use Hairgain (set) from Resolution Ruff Co., Ltd for 6 months and the effect does not show up at all, there is a system to refund the full amount of the product price. However, product shipping charge and handling charge other than price will be exclusive. Please note that HAIR GAIN Aglaia is exclusive from refund policy.
To conduct an examination by comparing the photos of before-and-after, we cannot refund if there is no pre-application.

【2.Subject of the refund policy】

  • Healthy men from 20 to 70 years old.
    (For persons who do not use this product in combination with other drugs, and who do not have hospitalization or leave hospital for some reason)
  • For who have initial purchase of Hairgain (Set) for 6 months continuously.
  • For who use Hairgain (set) correctly and use the product continuously every day for 6 months

【3.Standard to judge that there is no effect】

Subject of this refund policy are persons who use Hairgain (set) of both liquid and capsule continuously every day, and there is no hair growth and hair loss does not decrease, either. *Feeling of use and result have individual difference.

【4.Procedure of Refund System】

(1) Refund system registration method.
To use the refund system, prior registration before first time purchase must be done.
Customers who would like to register need to fill in the following contents by email, then attach 5 photos of hair statement before use. Please understand that only email will be accepted.
[Necessary information in the registration email]
- Subject title: refund system Registration
- Content: Name, address, telephone number, the date of photo taken
- Attachments: please take 5 photos before using the product at 5 places (the front of head, the back of head, right-hand side, left-hand side and parietal region – insert the date)
※background of the photos should be white
=> send the registration to the following address: info@resolutionruff.com

(2) Registration and term of refund system.
Customers who would like to refund should fill the following content and attach 5 photos after 6 month use of product within 200 days since the first purchase date of product and send to the following address. Please understand that only email will be accepted.
[Necessary information in the registration email]
- Subject title: refund system Registration
- Content: Name, address, telephone number, the date of photo taken
- Attachments: please take 5 photos after 6 month use at 5 places (the front of head, the back of head, right-hand side, left-hand side and parietal region – insert the date)
* background of the photos should be white
=> send the registration to the following address: info@resolutionruff.com

(3) Returned the containers of used products.
Please send the containers of liquid and capsule (6-month use) to the following address. We cannot accept refund if these containers are not sent to us.
Please understand that the mailing cost of returned goods will be paid by customers.
810-0041; 2-12-10 Daimyo, Chuo-ku, Fukuoka-shi, 2nd Akasaka building 7F
Reproduction Fukuoka Co., Ltd.TEL: 092-724-3575
*Reproduction is a support company of Hairgain personal import. This company will support of Return used containers and support of Refund for Resolution Ruff Co., Ltd

(4)Examination of Registration and Refund.
We will check the photos of after 6-month use, and check the returned containers, then we will inform by email. Please send us your own bank account information by email if you receive the refund email from us. After checking the account information, we will refund immediately. The transfer fee for refund will be taken as our burden.

 

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